Peabody Information Technology > HelpDesk / Network Services >
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Peabody HelpDesk & Network Services
The Peabody Helpdesk is located in the Peabody IT Office, second floor of the cottage, above the Residence Life Office. We support Active Directory account maintenence, campus hardware problems and network access problems. The Helpdesk does not support home computer software/hardware setup or questions.
Helpdesk Phone 410-234-4660
Email: help@air.peabody.jhu.edu
Fax: 410-625-6158
HelpDesk Office Hours
| Monday – Friday | 9am-5pm |
| Saturday – Sunday | Closed |
After regular office hours please call or text 443-291-7406 for Emergencies ONLY.
You can also use the link below to have the system automatically connect you to the On Call System.
- Enter your Name and Phone number you would like to be reached at and click connect.
- Your phone will ring and you will be connected to the On call technician .
- If the technician does not answer please leave a voicemail and we will return your call as soon as possible.
HelpDesk Staff
- Jonathan Richardson, Director of IT
- Scott Anthony, Technical Services Technician
- Aleana Riddell, Technical Services Technician
- Gavin Brown, LAN Admin II
- Zane Baker, Computing Center Manager
Network Services provided by Peabody IT
- Manage campus Active Directory network.
- Manage the wide area network connection to the Johns Hopkins University network.
- Install, connect and test network communications equipment.
- Troubleshoot data communication problems.
- Provide computer hardware maintenance support to Faculty and Staff.
- Provide ethernet connections to students in the residence halls.
- Provide acquisition and installation of new hardware and software for departments on campus.
