ITS Service Desk
The Peabody ITS Service Desk (SD) is located in the Peabody ITS Office, in the basement of the West Dorm Tower. The ITS Service Desk offers phone, email, and walk-in support for Peabody provided desktop computers and printers. The ITS Service Desk also provides support for core services such as email. The Service Desk does not support personal or home computers for faculty, staff, or students.
Service Desk Office Hours
| Monday – Friday | 9am-5pm |
| Saturday – Sunday | Closed |
There are several ways to submit a request to the SD for assistance:
- Call 410-234-4660
- You may also leave a voicemail and a technician will get back to you during business hours
- Email help@air.peabody.jhu.edu anytime from anywhere
- You may also receive walk-in support by visiting the Peabody ITS offices in the West Dorm Basement
Peabody Technology Support activities are handled by the Service Desk. The SD serves as the Single Point of Contact for end-users who need help with any technology issues or requests for:
- PCs and Peripherals
- Application Support
- Network Support
- Server Support
- Student IT Support
- Phone Support
- Copier Support
- IT-related Projects
It’s important that all calls are routed via the SD for tracking and triaging purposes. Please do not bypass the system by calling support people directly.
Upon submission of your request, you will receive an automated email confirmation with a ticket number and a link to our Self Service page. You may also receive additional update emails as we work to complete your request. Once your ticket is closed you will receive another email, as our technicians have been instructed to confirm ticket completion with the customer prior to closing it. In order to receive real-time feedback from our customers, 20% of the tickets closed will generate a link to a customer survey where you can comment on the quality and caliber of the service received. Please do not hesitate to email pbdyitdirector@jhu.edu if you feel that your expectations have not been met.
